Garage Door Off Track in Boise: What to Do

What to do when a garage door comes out of its track, why forcing it back is risky, and what to ask a Boise shop.

Doors come out of their tracks after a car backs into them, or when a roller, bracket or cable gives way. You might see rollers sitting outside the track, a door that is twisted or tilted, or a gap down one side.

Stop using it. DASMA's checklist asks whether the rollers stay in the track as the door moves, and if they don't, it says to stop checking and have a trained door systems technician look at the door. Leave the opener off too: one US door dealer warns that a door off its track can fall without warning, and that running the opener can snap a cable or bend things further.

Keep everyone and the car clear, and don't try to bang the track straight or lift the door back in by hand. If your car is shut inside, say so first when you call. Ask whether rollers, panels or cables were damaged too, and get those prices before the work is done.

Common jobs

• Rollers out of the track
• Bent or loose tracks
• Worn rollers and hinges
• Damage after a car hits the door

Have this ready when you call

• Whether the door is open, shut or hanging crooked
• Whether a car hit it, or it came off on its own
• Whether a car is inside
• Your neighborhood or town

Common questions